Delivery & Returns

IMP NOTICE – We have temporarily suspended deliveries overseas and accepting only deliveries to Malta. Apologies for any inconvenience caused. We will be back with international deliveries very soon!

Expedited courier delivery service is offered on all our products. When dispatched each shipment contains a tracking number which may be communicated to you by email.

We currently offer delivery across the European Union from our distribution centre in Malta. Zone 1 and Zone 2 countries enjoy free delivery on orders exceeding 25 euros and 55 euros respectively. See the tables below.

Zone 1 (Distribution Centre) – shipping to Malta
Estimated delivery time: maximum of 2 working days from dispatch
Order total (shipping cart)	Delivery Prices
25 euros or less	4.50 euros
More than 25 euros	Free courier delivery

Zone 2 (European Union) (Temporarily Suspended) – shipping to Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Sweden, Spain.
Estimated delivery time: 7 working days from dispatch (This may vary due to boarder checks across member states due to possible divergences in TPD application)
Order total (shipping cart)	Expedited Delivery Prices
25 euros or less	9.00 euros
Between 25 to 55 euros	6.00 euros
More than 55 euros	Free courier delivery

Outside the EU, we accept orders from UK (at the same dispatch rates of Zone 2) however kindly note that such parcels may be subject to custom duty & other charges and legislative discrepancies. These are the responsibility of the customer.

All products are delivered in a sealed dispatch bag. Please make sure not to accept the delivery if the dispatch bag shows signs of tampering. switchecig.com will not take responsibility for products which have been tampered with but were still accepted by our clients for health and hygienic reasons.

Customer Care

You may contact our customer care by email on [email protected] at anytime. We will be happy to assist you on any queries relating to our store, products ordered or purchased.

Returns

If you wish to return the item either because you changed your mind (14-days from delivery) or because a manufacturing fault has been detected during the guarantee period (1-year for eCigarette kits), you have to follow these three basic steps.

Fill our online return form below. We will notify you by email when to proceed to the next step.
Visit your local post office and send the product including the original packaging by registered post and send us the tracking number.
After we receive the product and inspect it, we will contact you again to offer adequate compensation. Compensation can be either in the form of money back (14- day cooling off period only), a credit note redeemable through the online store or a replacement. If a replacement is provided, we will deliver this back to your address at no cost to you.