Why purchase from our eShop?
Our 6 promises.
All products sold on our eShop may be found from one of our premium resellers. So don’t worry if you are not sure about a product or would like to physically see it. Simply visit the nearest premium reseller and you can get your hands on the product you want there. From the shop you will also get the product at the same price found online!
We guarantee availability of parts/ accessories for all our products sold on the eShop or Premium Resellers (e.g. continued availability of replacement coil heads). eCigarette’s are like cars, requiring maintenance. As a result, we feel this guarantee is important. A common problem arises when users purchase an eCigarette from abroad. For example, it is common for the coils compatible with the purchased product not to be found in your country or a place near you. In such case, you may have no other choice but to bring the coils from abroad over the internet, however, given the minimal cost of coils, you may end up having to pay more for shipping than the coils themselves!
Purchase from our eShop with peace of mind. Are you worried about what happens if you purchase a product from our site and not sure you will be able to use it? Or what happens in the unlikely case a fault develops? We’ve made sure that eCigarette purchases over our website are made with peace of mind. As a result, we have partnered with a number of outlets across Malta that will be happy to assist you with products purchased from our website.
Not happy with a product purchased online or you simply changed your mind? If the product is unused and returned with its original package and a purchase receipt is provided we will be happy to give you your money back provided this is returned within 14 days from purchase. This applies to online sales only.
All our products are authentic and brought directly from the supplier. Our brands come with an authenticity security code which can be verified over the internet.
We will answer any customer care related queries within a maximum of 24 hrs on weekdays and within 48 hrs on weekends. Our general customer care email is [email protected].